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Disney’s New Policy – FAQ’s for Disability Access Service Card

It’s no secret that I love Disney.  I’ve been blessed with many wonderful opportunities to visit the parks and various Disney destinations on my own and with my family, getting an insider’s view and a unique glimpse of what it takes to run world-class, global destinations. That’s why the recent headlines about Disney’s Guest Assistance Pass (GAC) deserve this quick post and some FAQs.

It’s not hard to find a Disney-related story making headlines any day of the week, but I was disappointed in some of the early stories about the GAC policy changes, including one on my local ABC affiliate. The anchor teased the story by stating that Disney’s GAC revamp was taking away much-needed access for the disabled. It was the New York Post’s story  about unscrupulous (my nice word for them) people who were abusing the system that ultimately shed light on the issues and prompted the upcoming changes.

Families with special needs adults and/or children require accommodations, and Disney recognizes this fact. Knowing the high value that Disney places on excellent guest experiences and the company’s unwavering commitment to making experiences accessible to all guests, the new policy will balance both. Here are a few FAQs about the new program and the Disability Access Service Card.

Frequently Asked Questions:
How will the new Disney program work? The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes? Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card? Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).

Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.

What should Guests do if they have concerns? Guests should contact Guest Relations to discuss their assistance needs.


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